1. Who We Are

“Tuplebits”, “we”, “us” and “our” mean Tuplebits LLC and, where relevant, our affiliates and service partners, including online marketplaces (such as Etsy) and payment providers or processors (such as Paddle, Stripe, or similar services) that help us offer, sell, or deliver our digital products.

Tuplebits LLC provides digital templates, toolkits, and related resources for project and program management, reporting, and organizational planning. This Privacy Policy applies to our websites (including tuplebits.com and templates.tuplebits.com), our storefronts on third-party platforms (such as Etsy), and any other services that link to this Policy (collectively, the "Services").

2. Information We Collect

We only collect information that is relevant to delivering and improving our digital products and supporting our customers. The types of information we may collect include:

2.1. Information You Provide to Us

• Contact details such as name and email address when you make a purchase, contact us, or subscribe to updates.
• Order details such as products purchased, purchase date, pricing, and transaction identifiers.
• Support communications including messages you send us by email or through forms, and any information you choose to include in those messages.

2.2. Information Collected Automatically

When you visit our websites, we may automatically collect certain technical information to help us understand how our Services are used and to keep them secure, such as:

• IP address and approximate location (country or region).
• Browser type, device type, and operating system.
• Pages visited, referring/exit URLs, timestamps, and usage patterns.

This information is typically collected through cookies, analytics tools, or similar technologies. It is used in an aggregated or pseudonymized form and is not used to build personal profiles for advertising.

2.3. Information from Third-Party Platforms

If you purchase our products through a marketplace (such as Etsy) or a payment processor (such as Paddle or Stripe), those platforms may share limited information with us necessary to fulfill your order and provide support (for example, your name, email address, country, and order details). We do not receive or store your full payment card details; these are handled by the payment provider.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfillment — to deliver digital products, send download links, and manage your purchases.
• Customer support — to respond to your questions, troubleshoot issues, and provide guidance on using our templates.
• Service improvement — to understand which products and pages are most useful and to improve our content, templates, and user experience.
• Communication — to send you important notices about your purchases, changes to our terms or policies, and (where permitted) updates about new templates or resources.
• Legal and security — to detect and prevent fraud, enforce our Terms of Service, and comply with applicable laws.

4. Legal Bases (for users in the EEA/UK)

Where applicable (for example, if you are located in the European Economic Area or the United Kingdom), we process your personal data based on the following legal bases:

• Contract — when processing is necessary to perform our agreement with you, such as delivering purchased products.
• Legitimate interests — for improving our Services, preventing abuse, and maintaining security, provided these interests are not overridden by your rights.
• Consent — where required for certain types of communications or optional cookies/analytics, and where you have given your consent.
• Legal obligations — when processing is necessary to comply with applicable laws (for example, tax or accounting requirements).

5. Cookies and Similar Technologies

Our websites may use cookies or similar technologies to enable basic functionality (such as remembering preferences) and to collect aggregated analytics data. You can usually manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our websites, but you will still be able to access core content.

6. How We Share Information

We do not sell your personal information. We may share information with the following categories of recipients, only as necessary:

• Service providers who help us operate the Services, such as hosting providers, payment processors, analytics tools, and email delivery services.
• Marketplaces and platforms (e.g., Etsy, payment providers) in connection with orders placed on those platforms, in accordance with their own terms and privacy policies.
• Professional advisors (such as accountants or legal counsel) when reasonably necessary for business, legal, or compliance purposes.
• Authorities or third parties when required by law, court order, or to protect our rights, users, or others.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, for tax and accounting records). When information is no longer needed, we will delete it or anonymize it.

8. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are encouraged to use strong, unique passwords for any accounts on third-party platforms where you purchase our products.

9. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

• Accessing the personal data we hold about you.
• Requesting correction of inaccurate or incomplete data.
• Requesting deletion of your data, subject to legal obligations.
• Objecting to or requesting restriction of certain processing.
• Withdrawing consent where processing is based on consent.

To exercise these rights, you can contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to your request.

10. Children’s Privacy

Our Services and digital products are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

11. International Data Transfers

Tuplebits LLC is based in the United States. If you access our Services from outside the U.S., your information may be processed in countries that may have different data protection laws than your country of residence. Where required by law, we take steps to ensure that appropriate safeguards are in place for such transfers.

12. Third-Party Links

Our websites may contain links to third-party sites or services (for example, marketplaces, video platforms, or blogs). We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will post the updated Policy on this page with a revised "Last updated" date. Your continued use of our Services after any changes take effect will constitute your acceptance of the updated Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Tuplebits LLC
Email: tuplebits@gmail.com

Last updated: November 2025